🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough. As a product discovered over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline could hardly be considered an clear candidate for social media algorithms. Yet the brand’s emergence as a TikTok talking point has placed it at the forefront of an promotional upheaval, seeing big businesses investing heavily in content creators and devoting less capital to promoting products in conventional outlets. From Oil Rigs to Online Hacks Originally produced in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a residue from oil extraction. Now, a flood of amateur-created clips have documented the product’s widespread use in “everyday tips”. Hailed as a solution for polishing footwear or extending perfume longevity, along with a cure for noisy doorways. It has even been deployed to prevent the annoyance of chip seasoning clinging to fingers. Leveraging the Buzz Spotting its digital renaissance, marketers at Unilever enhanced the tricks by tasking their in-house experts with verification and providing creators with the outcome data. Assertions that it diminished the sting of chili on the mouth were confirmed. So too were ideas it could lengthen scent duration and rejuvenate purses. Suggestions it could whiten teeth or make eyelashes longer were debunked. The ‘Social Listening’ Strategy Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has led decision-makers to ramp up funding for content creators. This tracking of digital spaces to guide corporate planning has been dubbed “social listening”. Fernando Fernández, freshly instated, has stated the intention is to spend half of its colossal advertising budget on social media content. Evolving With Audience Behavior The company's social media lead, who is leading the online push, said the company was just evolving with contemporary approaches of engaging audiences. She said participating on platforms “without spoiling the atmosphere” was crucial. “How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and talking about what they used. “We are witnessing a departure from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these audiences appear specific, however, they are large. “If you can make sure your brand is shared by users, recommended by peers, that is how you can build trust and relevance. Creators are critical to that. We are expanding this endorsement system.” A Fundamental Consumption Turn The strategy reflects dramatic transformations taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to apps like TikTok and Instagram than traditional TV, print, or radio. The shift is reflected in drops in traditional media advertising. Across Britain, advertising income for major broadcasters have declined by over six hundred million pounds in real terms since 2019. Influencer Marketing Expansion Additionally, it points to a blurring of media roles as corporations essentially turn into content studios, partnering with numerous influencers to enhance their items. An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to digital video and image apps than they are consuming linear broadcasts or printed matter. “Many companies report to us consumers have more faith in suggestions from the individuals they follow over traditional advertisements. That’s a consistent trend.” He said brands could also save money by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to see what works. Such methods are increasing. Marketing investment on the creator economy is growing fourfold quicker than total media spending. Stateside, it has over doubled since 2021 and is expected to hit substantial figures in 2025. The Enduring Power of Broadcast Even with this transformation, executives said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to frame public debate. The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”